Client Care
A piece feels different when it feels like you.
The first connection may be a shape, a reflection, or a feeling you cannot quite name. The confidence that follows comes from knowing the details.
Design
A considered point of view
The calm of Scandinavian design meets Dubai's warmth through clear proportions and a personal approach to gold.
Materials
Know what you are choosing
Explore the gold, its purity, the stones, and the dimensions of the piece that has caught your eye.
Fit
A choice made with confidence
Clear measurements and sizing guidance help you find the form that feels right for you.
Fit
A choice made with confidence.
Clear measurements and sizing guidance help you find the form that feels right for you.
Gold and Materials
The feeling begins with knowing.
A beautiful piece deserves clear information. Here, you can understand the gold and stones behind the designs you are considering.
- Gold
- 18K gold is our chosen medium. Its colour and character form part of the Norvik language. Each product should identify its gold colour, purity, finish, and metal weight.
- Stones
- A stone brings its own kind of light. The product details should tell you what it is, whether a diamond is natural or laboratory-grown, its stated weight, and what documentation is supplied.
- Reports and marks
- For the piece you are considering, review the listed reports and purity marks, or ask our team what documentation accompanies it.
Jewellery Care
A little care for what you care about.
Your jewellery becomes part of the moments you live. A considered routine helps protect the materials, finish, and settings along the way.
Everyday care
Follow the instructions for the particular gold, stones, and finish in your piece. Keep jewellery away from harsh chemicals and abrasive cleaners. Store pieces separately so they do not rub against one another. Ask for advice before using a polishing product, an ultrasonic cleaner, or a cleaning method you have not used before.
Settings and clasps
If a clasp feels loose, a setting catches, or something seems different, stop wearing the piece and contact us for guidance.
Ask about jewellery careDelivery
The last part of its journey. The first part of yours.
Find delivery information for your destination, including the available service, expected timeline, and any charges, before you place your order.
Pending confirmation — the bracketed details below will be replaced with final destinations, timelines and charges once confirmed.
Destination details
We deliver to [confirmed destinations]. Available delivery options and charges are [shown at checkout / described below].
Timing
In-stock pieces: [dispatch and delivery estimates].
Made-to-order or bespoke pieces: [how the timeline is agreed].
Customs, duties, and taxes: [who pays and how they are shown].
Delivery support
For questions about an address, delivery option, or order in transit, contact us with your order number.
Contact Client CareReturns, Exchanges and Aftercare
Choose with clarity.
Please review the conditions that apply to your purchase, including the return window, any eligible exchange or resizing service, and the terms for personalised pieces.
Pending confirmation — the bracketed details below will be replaced with final windows, conditions and warranty terms once confirmed.
Returns
Eligible pieces may be returned within [confirmed period], subject to [condition, packaging, return process and applicable exclusions]. Refunds are processed through [method] within [confirmed timeline].
Exchanges and resizing
Exchanges: [eligibility, window, process and any costs].
Resizing: [eligible designs, available sizes, charges and expected timing].
Warranty and repairs
Warranty: [coverage, duration and exclusions].
Repairs and aftercare: [available services and any charges].
Start an enquiry
Contact [verified support email or WhatsApp] with your order number and a description of how we can help.
Contact Client CareFrequently Asked Questions
A little clarity, before you choose.
A couple of answers below reference details still pending confirmation — see Delivery and Returns, Exchanges and Aftercare above.
What is the story behind Norvik Jewels?
Norvik Jewels brings together the calm of Sweden and the warmth of Dubai in an 18K gold design identity. Our story begins between two suns, and continues in the meaning each piece holds for its wearer.
What jewellery does Norvik design?
Norvik Jewels designs gold jewellery. Explore the product details for the specific gold colour, purity, dimensions, and stones in each piece.
What does lagom mean?
Lagom is the Swedish idea of just the right amount. For Norvik, it is a way of thinking about proportion and detail, leaving room for the person wearing the piece.
What does tyst lyx mean?
Tyst lyx means quiet luxury. We use it to describe a beauty that feels considered and personal, with details that reveal themselves when you look a little closer.
How do I know which stones are used?
Review the stone information for the piece you are considering. It should identify the stone type and state whether a diamond is natural or laboratory-grown, together with available weight and report details.
Can I enquire about a bespoke piece?
Share what you have in mind through our bespoke enquiry form. We will discuss whether the idea can be accommodated and what the next steps would be.
How do I find my size?
Use the measurements and size guide provided for your chosen piece. If you are unsure, contact us before ordering so we can help you check the fit.
View the size guideWhere do you deliver?
Our current destinations are [confirmed destinations]. Please review the delivery information and the options available for your address before ordering.
View delivery informationCan I return or exchange a piece?
Eligibility depends on the piece and the terms that apply to your purchase. Please read our Returns, Exchanges and Aftercare page for the confirmed window, conditions, and process.
View return informationHow do I contact you?
Contact the Norvik team at [verified support email], or use the telephone and WhatsApp options on our Client Care page.
Contact NorvikGuidance
Room for your questions.
Choosing something personal can take a conversation. Speak with us about a piece, a gift, or a design you would like to explore.
Contact Norvik